IT Emergency?
Our experts respond, even without a contract.

An IT incident corresponds to an unexpected failure or degradation of a system. Each identified issue is treated as a distinct incident.

Our teams analyse, diagnose and intervene until stabilisation. You benefit from structured and effective handling.

This service addresses critical situations impacting your business. For non-urgent requests, please use business hours channels.

All environments hosted or already operated by NetSyst are eligible.

Required conditions:

• Full administrator (root) access
• Ability to authorise our network access
• Console access (KVM, IPMI, iDRAC, ILO) for physical servers
• Hypervisor access for virtualised environments

This accelerates handling and diagnosis.

• Hardware failures outside NetSyst infrastructure
• On-site intervention
• Systems beyond their support cycle (EoS)
• Development or code correction

You know precisely within what scope we intervene.

We respond within less than 10 minutes for initial handling. Our teams immediately trigger incident management.

You significantly reduce downtime.

We do everything possible to resolve each incident. However, resolution depends on your technical environment. If no intervention is possible, we refund you 100%.

You take action without unnecessary risk.

During our closed hours (from 9:00 PM to 9:00 AM on weekdays, Saturdays, Sundays and public holidays), our first hour of intervention, indivisible and payable in advance, is billed at €299 excl. VAT. If necessary and subject to your agreement, each additional hour is billed at €185 excl. VAT.

You control your costs from the outset.

Fill in the form at the bottom of the page with details of your incident. You are then redirected to the secure payment for the first hour.

Once validated, our teams take charge of your request. You trigger an intervention without delay.